Frequently Asked Questions (FAQ)

1. Are your watches authentic?

Yes, absolutely. All watches sold through Watch Shopping are 100% authentic. We source our timepieces exclusively from authorized dealers and trusted distributors, ensuring originality and quality with every purchase.

2. Do your watches come with a manufacturer’s warranty?

We do not provide an official Authorized Dealer (AD) warranty. However, every watch purchased through our website comes with a comprehensive 2-year in-house warranty that covers manufacturing defects and internal malfunctions.
If your product arrives defective, you may return it within 7 days of receipt for inspection and resolution. Please refer to our Returns & Refunds Policy for full details.

3. How do I place an order?

Placing an order is simple:

Browse our collection at watch-shopping.com
Select your desired watch
Click “Add to Cart” and proceed to checkout
Complete your purchase using any of the available payment methods (credit/debit cards and other secure options listed at checkout)

You’ll receive an order confirmation via email once your transaction is complete.

4. What are the shipping costs and delivery timelines?

Shipping is completely free worldwide—no hidden fees.
Estimated delivery times are shown during checkout. On average, you can expect your watch to arrive within 10 to 20 business days, including time for customs clearance where applicable.

5. How can I track my order?

Once your order is dispatched, you will receive a tracking number via email within 5–8 business days. You can track your shipment using the courier’s tracking system. We ship using reliable carriers like:

DHL
FedEx
UPS
USPS
Canada Post

6. What should I do if I receive a defective product?

If you notice any issues with your watch upon arrival, please contact us within 7 days of delivery. Our team will guide you through the return process and ensure your case is handled promptly under our warranty and returns policy.

For full details, please review our Returns & Refunds Policy.

7. How can I get in touch with customer support?

You can reach our support team in the following ways:

Email: support@watch-shopping.com
Contact Form: watch-shopping.com/pages/contact

We typically respond to all inquiries within 24 to 48 hours.

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